ACHIEVEMENTS:
Led realignment of 34 IT staff
members into 8 departments. Result:
The receiving divisions saved a total of $34.8K in recruitment costs and $102K
in equipment costs. The annual IT
personnel budget was reduced by $442K.
Overhauled department of 14 personnel
scheduled for reassignment by assessing & realigning staff, fostering
redesign & mentoring to reach regulatory standards. Result: 4 lawsuits avoided during the
first 6 months, and department received state recognition.
Formulated an information storage and
retrieval profile to assess costs and identify the most
cost-effective methodology. Result: Immediate avoidance of a $1.2M
expenditure. Five-year cost reduction
of $2.7M.
Increased revenue collection by
integrating a fiscal management and a project management system to
automatically identify billable revenue.
Result: 28% reduction in missed or late milestone billings during
project implementation.
Reduced repair cycle time by
establishing a triage and escalation system for identified equipment. Result: Overall cycle time reduced
from 7 days to 5 days during the first 30 days of implementation. Annual repairs increased by 23% with no
staff increase.
Modified the negotiation process for
salary contracts so that bargaining unit members, the media, and the public
perceived the process as problem solving.
Result: Average 8.4% salary increase with no loss in benefits and
increased paid membership.
Decreased project completion time
& increased revenue collection by developing & implementing a process
to standardize projects and software to track and notify project progress. Result: Missed or out-of-sequence
tasks eliminated. Completion times
reduced by 16%.
Reduced
support
call backlog and analyst overhead by implementing an Internet-based Customer
Relationship Management system in 10 weeks.
Result: 22% reduction in
support calls within 3 months & 39% reduction in backlog during first 6
months. Staffing costs reduced by $78K.
PROFESSIONAL EXPERIENCE:
PRESIDENT
& CEO, 2001 - Present
Free
Design, Inc. - Software & Consulting, Orlando, FL
·
Analyze,
develop, and implement process and computer solutions for the Central Florida small business
community.
DIRECTOR,
1997 - 2001
Dynamic
Healthcare Technologies, Inc., Lake Mary, FL
·
Directed
staff and resources of concurrent, multi-million dollar projects. Utilized staff to develop fiscally sound,
quality solutions. Traveled to, and
networked with senior client management to ensure completion.
·
Coordinated
the efforts of 30+ staff and managers in the development of Windows and
web-based programs and corporate collateral for multiple, concurrent
projects. Oversaw DBA services.
·
Developed
fiscal management plans, processes, and software for implementations and
support contracts. Worked with clients on project costing and collection.
·
Applied
backgrounds in technology and education to improve business processes by
developing team stewardship.
·
Selected
MIS hardware, software, e-commerce, and e-business solutions. Directed technical infrastructure, data
warehousing, documentation, and education.
SENIOR ADMINISTRATOR,
MIS, 1990 - 1997
Orange
County Public Schools, Orlando, FL
·
Managed
multiple technology departments and staff.
IT/IS responsibilities for imaging, information distribution, and
technology. Responsible for
administering a $5M operating budget.
·
Large
project management, including the district WAN initiative, which brought
Internet connectivity to 92 schools and administrative sites in one year.
·
Supervised
a total of 70 management, technical and clerical employees. Implemented total
quality management concepts.
·
Served
as President, Vice President, and Board member of the Orange County Association
of Management Personnel.
·
Adjunct
Professor, Valencia Community College, Nova University and Seminole Community
College
PROGRAMMER
ANALYST, 1984 – 1990
Seminole County Public Schools,
Lake Mary, FL
·
System
design, programming, and implementation of large projects including Florida’s
first district-wide automated attendance collection and reporting system.
TEACHER, INSTRUCTIONAL COMPUTING
SPECIALIST, 1978 –
1984
Seminole County Public Schools, Lake Mary, FL
EDUCATION:
